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Customer Support Executive (CSE)

Organisation Name SmartPuja

About the Organisation SmartPuja Incubated at NSRCEL is an online digital platform that offers fully customized solutions for Vedic Rituals and ceremonies. The mission is to bring technology and culture together with one of a kind solution that enables customers to perform Hassle-Free Sacred Puja ceremonies with experienced Vedic Professionals. Flawless customer service is a top priority.

Website Link https://www.smartpuja.com

Job TitleCustomer Support Executive (CSE)

Job Type Full Time

Job Description SmartPuja is looking for full-time Customer Support Executives to work at our Bangalore office. We are looking for passionate, ambitious and aspiring professionals for Support operations that help expand our reach – locally, nationwide and globally.

You will have an opportunity of owning the following deliverables that impact revenue and growth :

  • Answer queries over call, chat and email professionally to provide information about products and services, book / update orders, or obtain details of enquiries
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Process orders, forms and applications.Follow up to ensure that appropriate actions were taken on customer requests
  • Refer unresolved customer grievances or special requests to designated owners

Key Skills/Abilities/Knowledge required The “primary qualification” we are looking for is keen interest in providing excellent Customer Experience. The following attributes are essential:

  • Proven inside sales experience (1-2 years) is a big plus
  • Excellent verbal and written communications skills
  • Proficiency in English, Kannada and Hindi
  • Strong listening and presentation skills
  • Ability to multitask, prioritize, and manage time effectively

Academic Qualifications Graduates in any stream


Additional comments We are looking for professionals with 1-2 years of experience. We welcome women looking to restart their career.

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